"Her delivery strikes the perfect balance of reality, humor, research, and practical application — making even a traditionally conservative automotive audience lean in, stay engaged, and leave motivated to take action."​
-Lexus
THE TALKS
Customer Experience
The Non-Negotiable Mindset
For leadership conferences, all-hands, women's events, and sales teams.
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I help audiences interrupt the patterns, stories, and unconscious habits keeping them from executing on what they already know. Every talk in this path gives your audience one idea they can act on before the week is out.
Talks:
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NOW Is Non-Negotiable — Winning the War Between YOU and YOUR Mind
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The Five-Star Mindset — The Internal Work Behind Consistent Performance
For organizations, leadership teams, retail, automotive, hospitality, and franchise audiences.
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I help teams understand that exceptional customer experience isn't a process problem — it's a mindset problem. Every talk in this path gives your audience the frameworks to close the gap between the experience they're delivering and the one their customers deserve.
Talks:
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Five Steps to a Five-Star Experience
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The CustomHER Experience — Winning the World's Most Powerful Consumer
Two paths.
One through line.
Every talk I deliver comes back to the same truth — every time you choose later over now, you are negotiating with your future self.
"Katie Mares' captivating stage presence immediately caught attention at our women's conference. She had our audience engaged, laughing, and hanging on her every word. She brought a strong ability to connect across diverse perspectives — making her message impactful and memorable. We've already found ways to continue working with her beyond this event because we've been so pleased with her versatility and range."
— Toyota Motor North America